Pricing
Published in full, including the limits
Four plans, every number listed. No sales call to find out what you get, and no per-contact billing waiting further down the page.
Free
One person, one queue, no clock running.
$0/month
Start free- Public help center with 10 articles
- Saved replies
- 100 MB of attachments
- 100 new customers a month
Starter
A small team answering email and chat.
$19/month
Start 14-day trial- Everything in Free, plus:
- Email-to-ticket and live chat
- 5 automation rules and business hours
- Custom fields, 100 articles across 2 spaces
- 1 GB of attachments
Pro
The AI plan — and the one most teams land on.
$49/month
Start 14-day trial- Everything in Starter, plus:
- AI chatbot, AI ticket reply, AI docs writer
- Custom portal domain and no Support Genix branding
- REST API, webhooks and scheduled reports
- Private spaces, custom roles, 10 GB of attachments
Business
Volume, autonomy and someone to call.
$149/month
Start 14-day trial- Everything in Pro, plus:
- AI workflow automation and AI auto reply
- 100 automation rules, 20 knowledge base spaces
- 50 GB of attachments, 50,000 API requests a day
- Priority support
14 days, no card
Start any paid plan as a trial. Nothing is charged until you choose to continue, and the workspace drops to Free if you do not.
Change plan any time
Upgrades apply immediately and are prorated. Downgrades take effect at the end of the period you already paid for.
Billed per workspace
One price covers the seats listed on the plan. Customers are never charged for — however many of them write in.
Compare
Every limit, in one table
The numbers the product enforces — the same matrix the application reads when it decides whether a feature is available.
| Plan | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Workspace | ||||
| Agent seats | 1 | 3 | 10 | 25 |
| Tickets per month | 50 | 500 | 5,000 | 25,000 |
| New customers per month | 100 | 1,000 | 10,000 | 50,000 |
| Attachment storage | 100 MB | 1 GB | 10 GB | 50 GB |
| Saved replies | Included | Included | Included | Included |
| Custom ticket fields | Not included | Included | Included | Included |
| Business hours | Not included | Included | Included | Included |
| Custom roles | Not included | Not included | Included | Included |
| Channels | ||||
| Public help center | Included | Included | Included | Included |
| Private help center | Not included | Not included | Included | Included |
| Knowledge base articles | 10 | 100 | 500 | 2,500 |
| Knowledge base spaces | 1 | 2 | 5 | 20 |
| Email-to-ticket | Not included | Included | Included | Included |
| Live chat | Not included | Included | Included | Included |
| Chat sessions per month | Not included | 200 | 2,000 | 10,000 |
| AI | ||||
| AI chatbot | Not included | Not included | Included | Included |
| Chatbot messages per month | Not included | Not included | 2,000 | 20,000 |
| AI ticket reply | Not included | Not included | Included | Included |
| AI docs writer | Not included | Not included | Included | Included |
| AI workflow automation | Not included | Not included | Not included | Included |
| AI auto reply | Not included | Not included | Not included | Included |
| AI requests per month | Not included | Not included | 500 | 5,000 |
| Automation & developer | ||||
| Automation rules | Not included | 5 | 25 | 100 |
| Outgoing webhooks | Not included | Not included | 5 | 25 |
| Incoming webhooks | Not included | Not included | Included | Included |
| REST API access | Not included | Not included | Included | Included |
| API requests per day | Not included | Not included | 5,000 | 50,000 |
| Scheduled reports | Not included | Not included | Included | Included |
| Brand & support | ||||
| Custom portal domain | Not included | Not included | Included | Included |
| Remove Support Genix branding | Not included | Not included | Included | Included |
| Priority support | Not included | Not included | Not included | Included |
Do I need a credit card to start?
No. The Free plan needs nothing at all, and every paid plan opens with a 14-day trial you start without a card. Billing only begins if you choose a plan at the end of it.
What happens when a trial ends?
The workspace drops to the Free plan. Nothing is deleted — your tickets, customers and articles stay where they are, and the features above the Free limits simply stop until you pick a plan.
What counts as an agent?
Anyone on your team with a seat in the workspace: someone who can open a ticket, reply in chat or write an article. Customers are not agents, and there is no charge for them.
Where does the AI get its answers?
From your own knowledge base. Articles are indexed as embeddings and the chatbot retrieves the relevant ones before answering, so replies come from what you published — not from a model's general impression of your product.
Can the help center live on my own domain?
Yes, on Pro and above. Point a CNAME at the portal, verify it, and the certificate is issued automatically. Support Genix branding comes off on the same plans.
Can I move in from another helpdesk?
Tickets, customers and articles can all be created through the REST API, which is how a migration runs. Tell us what you are moving from and we will help you plan it.
Can I change plan later?
Any time, in both directions. Upgrades take effect immediately and are prorated; a downgrade applies at the end of the billing period so you keep what you paid for.
Is my data separated from other customers?
Yes. Every workspace is a tenant boundary enforced in the data layer, not a filter added at the edges — a query for one workspace cannot reach another's rows.
Get started
Put the whole queue in one place
Create a workspace, connect a mailbox, drop the widget on your site. The Free plan costs nothing and every paid plan opens with a 14-day trial.